When your basement is filling with water at 2 a.m. or you've just discovered black mold creeping behind your bathroom tile, the last thing you need is a voicemail box or a contact form that goes unanswered until Monday morning. We answer every call, day or night, because disasters in Omaha do not wait for business hours. This page tells you exactly how to reach us, what happens after you call, and what you can do right now to protect your home while our crews are on the way.
How to Reach Us Right Now
Call or text us 24 hours a day, 7 days a week.
We keep a live dispatcher on duty at all hours. When you call, a real person picks up, not a recording. Within the first few minutes we will:
- Confirm your address and the nature of the emergency
- Ask a handful of quick questions to dispatch the right crew and equipment
- Give you immediate, step-by-step guidance over the phone so you can limit damage before we arrive
- Provide an honest estimated arrival window based on your location in the metro area
We also accept text messages and can communicate through our online contact form for non-emergency situations such as scheduling a mold inspection and testing appointment or getting a written estimate for a completed insurance claim.
What to Do Before Our Crew Arrives
Every minute matters in a water or fire emergency. Here is what we tell every homeowner who calls us while we are in transit.
If you have a burst pipe or active water intrusion:
- Locate your main water shutoff and turn it off immediately. In most Omaha homes built before 1980 this valve is near the front foundation wall in the basement.
- Do not use electrical switches or outlets in any room that has standing water.
- Move furniture, rugs, and valuables to a dry area if you can do so safely.
- Open interior doors to encourage airflow but leave exterior doors closed in cold weather to avoid making the temperature drop worse.
- Take photos and short video clips of all visible damage before touching anything. Your insurance adjuster will thank you later.
If you suspect mold:
- Resist the urge to scrub or bleach visible mold yourself. Disturbing mold without containment can spread spores to unaffected rooms.
- Turn off forced-air heating or cooling so the system does not circulate spores.
- Keep pets and children out of the affected space.
- Note any musty odors, recent water events, or visible discoloration and be ready to share that timeline with us. It helps us prioritize testing locations during mold inspection and testing.
If you have had a fire or smoke event:
- Do not re-enter the structure until the fire department has cleared it.
- Avoid touching soot-covered surfaces. Soot is acidic and begins etching materials within hours.
- Call your insurance company to open a claim while you wait for us.
What Happens After You Call: Our Process
We believe transparency reduces stress, so here is what a typical emergency response looks like from your first call through project completion.
- Dispatch and arrival. We load the appropriate drying equipment, extraction units, or air scrubbers and head your way. Our goal is to be on site within 60 minutes for active emergencies across the Omaha metro.
- Assessment and documentation. Our crew walks the entire property, uses moisture meters and thermal imaging cameras to map hidden water or damage, and documents everything photographically for your claim.
- Containment. For mold jobs or smoke damage we establish physical containment barriers so work does not spread contaminants into clean areas of your home.
- Extraction and drying. For water damage we extract standing water first, then deploy industrial dehumidifiers and air movers. We monitor moisture readings daily and do not release equipment until readings confirm the structure is truly dry.
- Mold inspection and testing. If moisture was present long enough to support mold growth, or if you called us specifically for a mold concern, we coordinate air and surface sampling with a certified industrial hygienist. Results guide our remediation scope.
- Remediation and rebuild. Once the structure is dry and clean we handle repairs, from replacing drywall and insulation to refinishing or replacing flooring.
Can Water-Damaged Hardwood Floors Be Saved?
This is one of the most common questions we hear, and the honest answer is: sometimes yes, often yes, but only if you act fast.
Hardwood floors begin to cup (edges rise higher than the center) within 24 to 48 hours of sustained water exposure. If we can get drying equipment in place quickly and moisture levels are not extreme, we can frequently dry hardwood in place, allow it to acclimate, and then sand and refinish rather than replace. That saves homeowners thousands of dollars.
Factors that affect whether floors can be saved:
- Time elapsed. Floors dried within 24 to 48 hours have the best outcomes.
- Species and finish. Some species are more dimensionally stable than others.
- Subfloor condition. If the subfloor has delaminated or grown mold, the hardwood above it typically needs to come up regardless.
- Severity of cupping or buckling. Mild cupping often reverses as the wood dries. Severe buckling usually means replacement.
We document moisture content at multiple points across every affected room so you and your insurance adjuster have data, not guesswork, when making decisions.
What To Do When a Pipe Bursts in Omaha's Deep Freeze
Nebraska winters are serious. When temperatures drop hard and fast, supply lines in exterior walls, unheated crawl spaces, and garages become vulnerable. Here is what to do the moment you discover a burst pipe in freezing conditions.
- Shut off the main water supply immediately.
- Do not attempt to thaw a pipe with an open flame. Use a hair dryer or warm towels.
- Open cabinet doors under sinks on exterior walls to allow heated air to reach pipes.
- Keep the thermostat at 55 degrees Fahrenheit or higher even when away from home.
- Call us right away because water spreading under a frozen subfloor can go undetected for days, dramatically increasing mold risk.
Our crews carry specialty low-grain refrigerant dehumidifiers built for cold-weather drying because standard equipment underperforms in below-freezing conditions.
Costs and Insurance
We work directly with all major insurance carriers and can communicate with your adjuster on your behalf. Most emergency water, fire, and mold claims are covered under standard homeowners policies, though deductibles and coverage limits vary. We provide detailed line-item estimates in the format adjusters require so claims move faster.
We also offer financing options for homeowners whose damage falls below their deductible or who are paying out of pocket.
Frequently Asked Questions
How quickly can you get to my home? For active emergencies we target a 60-minute response across the Omaha metro. We will give you an honest arrival estimate when you call so you are not left guessing.
Do I need to be home when your crew arrives? It is helpful but not always required. We can coordinate access with a trusted neighbor or property manager if you are away. We will walk you through the initial assessment by phone if needed.
What does a mold inspection and testing appointment involve? A certified inspector walks the property, identifies suspect areas, and collects air and surface samples. Samples go to an accredited lab and results typically come back within 24 to 48 hours. We then provide a written remediation plan based on those results.
Will my insurance cover the full cost of restoration? Coverage depends on your specific policy, the cause of damage, and your deductible. We help you document everything thoroughly to support your claim. We can also speak directly with your adjuster to answer technical questions about our scope of work.
What if I am not sure whether I have a mold problem? Trust your senses. A persistent musty smell, visible discoloration, or a history of water intrusion are all reasons to schedule a professional assessment. Mold inspection and testing gives you data so you are not making decisions based on guesswork, and early detection almost always means lower remediation costs.